Cancellation and Refund Policy

This Cancellation and Refund Policy explains how Ai Xora V handles cancellations and refund requests for the software and digital services purchased through our website at aixorav.com. It applies together with our Terms and Conditions.

Ai Xora V generally does not provide refunds as a routine matter. Genuine requests may be reviewed individually and are subject to the conditions in this policy and applicable law.

Customers should submit genuine refund requests within seven (7) calendar days of the purchase date. Requests made after this window may not be considered, except where applicable law requires otherwise.

Under the standard policy, a cancellation and refund request must be made before the purchased software or service is activated. If you request a cancellation before activation and within the seven-day window, your request will be reviewed for eligibility.

Once software or digital services have been activated or access has been provided, refunds are generally not available under the standard policy. Exceptions may be considered where Ai Xora V approves an exception or where applicable law requires a refund.

Submitting a request within seven days does not automatically guarantee a refund. Each request is assessed based on the circumstances, including payment details, activation status, and the applicable terms. We will communicate the outcome of the review and any next steps.

To request a cancellation or refund, email us at info@aixorav.com and provide:

• Your name
• Registered email address
• Order or payment reference, if available
• Purchase date
• Reason for the request

You may also call us at +91 90560-35625 for assistance.

Approved refunds will be processed through the applicable payment channel, subject to the payment provider’s procedures. We do not guarantee a specific processing time, as timelines depend on the payment provider and your bank. We will provide reasonable updates on the status of approved refunds where possible.

If you believe you were charged twice or for an incorrect amount, contact us with the payment details and your registered email so we can investigate and arrange an appropriate resolution where warranted.

Where recurring subscriptions are offered, you can cancel future renewals through your account settings or by contacting us before the next billing date, under the terms of your applicable plan. Cancellation stops future renewals but does not automatically entitle you to a refund for an existing paid period. Refunds for existing payments are governed by this policy.

Nothing in this policy is intended to exclude or restrict any consumer rights or refund obligations that cannot lawfully be excluded under applicable Indian law. Where applicable law requires a refund, this policy will be read accordingly.

For questions about cancellations or refunds, contact Ai Xora V:

• Email: info@aixorav.com
• Phone: +91 90560-35625
• Website: https://aixorav.com/