Privacy Policy

This Privacy Policy explains how Ai Xora V (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit our website at aixorav.com or use our online software platform and digital services (the “Services”). Ai Xora V operates as a sole proprietorship based in Punjab, India.

This policy applies to all users of the Services, including subscribers, trial users, and visitors. By accessing or using the Services, you agree to the practices described in this Privacy Policy together with our Terms and Conditions.

We collect information in the following categories:

• Personal information: name, email address, phone number, and business details you provide when registering an account or contacting us.
• Account and contact details: login credentials and profile information you submit to access and manage your account.
• Payment processing information: billing details required to process transactions. Payment authorisation and card data are handled by our payment service provider, Razorpay. We do not collect or store full card numbers or net-banking credentials on our own systems.
• Usage and technical data: device information, approximate location, browser type, IP address, and interaction data such as pages visited and features used, collected through cookies and similar technologies.

We use the information we collect to:

• Provide, operate, and maintain the Services;
• Create and manage your account, authenticate access, and verify identity;
• Process payments, issue invoices, and communicate about billing;
• Respond to support requests, queries, and feedback;
• Send service notifications, updates, and important account communications;
• Improve, secure, and troubleshoot the Services, and detect and prevent fraud or abuse;
• Comply with applicable legal obligations.

We use cookies and similar tracking technologies to remember your preferences, keep you signed in, understand how the Services are used, and improve performance and security. You can control or disable cookies through your browser settings. Disabling some cookies may affect functionality, such as keeping you signed in.

We share information with trusted third-party service providers who help us operate the Services, including:

• Payment processing: Razorpay processes online payments on our behalf and handles payment data in accordance with its own policies and applicable law.
• Infrastructure and communications: hosting, email delivery, analytics, and support tools used to run and improve the platform.

These providers process data on our behalf and under appropriate agreements. We do not sell your personal information.

Online payments for the Services are processed through Razorpay. When you make a payment, you interact with Razorpay’s secure payment environment. Payment authorisation data is handled by Razorpay, and we receive transaction confirmations and limited billing details needed to fulfil your order and maintain records. For questions about a specific transaction, contact us using the details below and we will coordinate with the payment provider where appropriate.

We retain personal information for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. After you close your account, we retain information for a limited period for record-keeping, legal, and security purposes, then delete or anonymise it where appropriate.

We use reasonable technical, organisational, and access controls designed to protect personal information against unauthorised access, loss, misuse, or alteration. These include access restrictions, encryption in transit, and regular review of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a security incident affecting your information occurs, we will take reasonable steps to investigate and notify affected users as required by law.

Under applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023, and related rules, you may have rights to access, correct, update, or request deletion of your personal information, and to withdraw consent where we rely on consent to process your data. To exercise these rights, contact us using the details below. We will respond in accordance with applicable law and may verify your identity before acting on a request.

The Services are not intended for individuals under 18 years of age, and we do not knowingly collect personal information from children. If you believe a minor has provided us with personal information, please contact us and we will take steps to delete it.

The Services may contain links to third-party websites or services we do not control. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy practices of any third-party site you visit.

We may update this Privacy Policy from time to time. We will indicate the latest revision by updating the “Last updated” date at the top of this page and, where changes are significant, provide notice on the website. Continued use of the Services after a change constitutes acceptance of the updated policy.

For privacy-related questions or to exercise your rights, contact Ai Xora V:

• Email: info@aixorav.com
• Phone: +91 90560-35625
• Website: https://aixorav.com/
• Location: Punjab, India